Refund Policy

Ask within 30 days of a first payment on a new subscription and we will refund it in full, for any reason. You do not have to justify the request; telling us what went wrong simply helps us fix it.

• A renewal charged within the last 7 days is refundable if you have not used the service in that period.
• Beyond that, a renewal is not refundable, but you can cancel immediately so it does not happen again.
• Annual plans can be refunded within the 30-day window like any other first payment.

Cancelling stops future charges and leaves your access running to the end of the period you already paid for.

• Trading losses of any kind, including losses on trades copied by the Trade Engine. These are not fees we charged you.
• Periods where the service worked and was used, outside the windows above.
• Accounts closed by us for a breach of the terms of use.
• Third-party costs, such as broker commissions, swaps or network fees.

Write to billing@ledgerr.co from your account email, with the order number from your billing page. A refund is approved or declined within two business days, with the reason either way.

• PayPal payments are refunded to the same PayPal account, usually within 5 business days.
• Binance Pay payments are refunded in the same asset, to the address the payment came from, once the transfer is verified.
• We do not refund to a different account or payment method than the one that paid.

Please talk to us first. A chargeback opened before contacting support suspends the account while the dispute runs, which helps nobody. We have never refused a request that fell inside this policy.

This policy sits alongside the terms of use and does not limit rights you have under your local consumer law.